Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Welcome to www.only.live (“Only.Live,” “we,” “our,” or “the Site”), a platform that connects users with experts for live, real-time help and consultations. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our services.
We collect different types of information to provide and improve our services:
Account Information:
When you register, we collect your name, email address, username, password, and other details you choose to provide.
Payment Information:
If you make payments through the Site, we collect payment details (e.g., billing address, payment method) through secure third-party payment processors. Only.Live does not store complete credit card numbers.
Usage Data:
We automatically collect information about how you interact with the Site, including IP address, browser type, device data, session duration, and visited pages.
Communications:
We may collect and store messages exchanged between you and experts or between you and our support team for service quality and security.
Profile Information:
You may choose to add optional information to your profile, such as a profile picture, location, or biography.
We use your data to:
Provide, operate, and maintain your account and access to the Site.
Facilitate expert consultations and manage transactions.
Communicate with you about your account, consultations, updates, and marketing (you may opt out at any time).
Improve and develop new services and features.
Detect and prevent fraudulent or illegal activities.
Enforce our Terms of Service and ensure community safety.
We do not sell or rent your personal data. We may share your information in these situations:
With Experts:
Information necessary for your live consultation (e.g., your username and any data you voluntarily share during the session).
With Service Providers:
We work with trusted third parties (such as payment processors, hosting services, and analytics providers) who are bound by confidentiality and data protection agreements.
Legal Compliance:
We may disclose your data to comply with legal obligations, court orders, or to protect the rights and safety of Only.Live, our users, or others.
We take data security seriously and use industry-standard measures to protect your information. However, no online platform can guarantee complete security. We advise you to use a strong password and exercise caution with your personal data.
We retain your personal data as long as your account remains active or as needed to fulfill legal, contractual, or operational requirements. You may request account deletion at any time by contacting us (see Section 8).
Depending on your country’s laws, you may have rights to:
Access your personal data.
Request corrections or deletions of your data.
Restrict or object to certain types of processing.
Withdraw consent for data processing (without affecting past processing).
Please contact support@only.live to exercise these rights.
Only.Live is intended for adults 18 years and older. We do not knowingly collect data from minors. If we discover that we have collected personal data from someone under 18, we will delete it promptly.
For questions or concerns about this Privacy Policy, please contact:
Only.Live Support Team
Email: support@only.live
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page with a new effective date. Continued use of the Site means you accept the updated policy.